Privacy Policy
This Privacy Policy ("Policy") is intended to provide you ("User" or "You") with information on how we, Coconet ("We," "Us," or "Our"), collect and process your personal data in various situations.
This Policy applies when you use our services through the "Coconet" application (the "App"). Through the App, we provide the ability to make payments and book reservations at sports facilities worldwide. Additionally, we offer users a community to connect with others who share an interest in various sports such as tennis, padel, etc., arrange matches, and organize tournaments (the "Services"). This Policy also applies when you visit our website at www.coconetapp.com (the "Website").
We act as the "Data Controller," meaning we are responsible for processing your personal data and providing clear, accurate, and transparent information about our data processing activities.
We have made significant efforts to ensure this Privacy Policy includes all the information you need. However, if you have any further questions, you can contact us at info@coconetapp.com.
Personal Data and Key Terms
We aim to ensure that the information in this Privacy Policy is clear and understandable. Below are some key terms and definitions used in this Policy:
"Personal Data" – Any information that can directly or indirectly identify you. Common examples include your name, address, email address, and phone number. Additionally, user ratings (such as skill level or sportsmanship rating), win percentages, points, descriptions of playing style, strengths and weaknesses, usage history, and user ID number are also considered personal data. Information you provide when contacting customer support is also classified as personal data.
"Legal Basis" – The legal justification upon which we rely to process your personal data for different purposes. All data processing we conduct must be based on a valid legal basis, and we are committed to informing you of the applicable basis in each case. For example, in some cases, processing is necessary to fulfill the agreement between you and us, while in others, we may have a legal obligation to process your data.
"Purpose" – The reason we need to process your personal data. All data processing must be carried out for explicit and legitimate purposes.
"Retention Period" – The duration for which we process your personal data for a specific purpose. Most personal data will be retained as long as you have an active account.
"Active Account" – An account that has not been requested for deletion or removal and has not been blocked by us.
Source of Your Personal Data
Most of the personal data we process is collected directly from you when you create your account or use our services. However, in certain cases, we may receive information from other sources. For example, if you are a member of a partner sports facility, we may receive relevant information about you from that facility.
How and Why We Process Your Personal Data
When using the App, we process your data for various purposes, including account creation and management, organizing matches and tournaments, providing chat services between users, calculating and updating ratings, and processing in-app subscriptions and purchases. For these purposes, we process information such as your name, email address, phone number, age, gender, profile picture (if uploaded), game history, ratings, and payment details.
When making reservations through the App or Website, we process personal data to facilitate and manage bookings at sports facilities, provide you with information about nearby facilities, and synchronize your bookings with your calendar. If you use location services, we will process your location data only with your consent, which you can revoke at any time.
Additionally, we may use your data for marketing purposes, such as sending updates, promotions, and surveys about our services. You can opt out of marketing communications at any time. We may also share basic information with marketing partners, but only with your consent, which you can withdraw at any time.
To enhance our services, we analyze usage patterns in the App and on the Website, evaluate trends, and develop new features. Additionally, we maintain and secure our systems to ensure a safe and efficient user experience.
Data Retention
We will retain your personal data as long as you have an active account with us. If you choose to delete your account, we will either delete or anonymize your data, except for information we are legally required to retain for a longer period, such as payment data, which must be kept for seven years from the date of the transaction.
If you have additional questions or requests regarding your personal data, you may contact us at info@coconetapp.com.
Sharing and Transferring Your Personal Data
To provide our services, we may need to share your personal data with third parties, including:
Service Providers: We share necessary information with certain service providers, such as hosting providers and software solutions providers, referred to as "Data Processors." These entities process your personal data solely based on our instructions. For more details about these providers, you can contact us at info@coconetapp.com.
Sports Facilities: When using the booking services, we share your personal data with the sports facility where you made a reservation. That facility will use your information to manage the booking and may also use it for other purposes (such as marketing). Please refer to the relevant facility's privacy policy for more information.
Payment Service Providers: We may transfer information to payment service providers (such as Stripe) to enable you to complete payments for your bookings.
Location of Your Personal Data Processing
The personal data we collect is stored in the United States, Canada, the Middle East, the European Union, or the European Economic Area (EU/EEA). In cases where we need to transfer data outside these regions, we do so in compliance with applicable regulations and take appropriate measures to protect your privacy.
For example, if you book a facility located outside the EU, we will share your information with that facility. In such cases, we ensure adequate protection levels through agreements with the relevant facilities. For more details, you can contact us at info@coconetapp.com.
Your Rights
Under GDPR regulations, you have various rights regarding your personal data:
Right to Access: You can request confirmation of whether we process your data and request a copy of it.
Right to Rectification: If your data is inaccurate, you may request corrections.
Right to Erasure ("Right to Be Forgotten") – You can request the deletion of your data when it is no longer necessary for processing. However, in some cases, we are required to retain certain data for legal compliance.
Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances, such as when verifying its accuracy.
Right to Data Portability: If we process your data based on consent or contract, you may request a copy of your data or transfer it to another entity.
Right to Object to Processing: You can object to data processing based on our legitimate interest unless we demonstrate a compelling need to continue processing.
Right to Withdraw Consent: If you have given consent for specific data processing, you may withdraw it at any time.
Right to File a Complaint: If you believe your rights have been violated, you may file a complaint with the relevant supervisory authority in your country.
These Privacy Policy are written in English. Any translations provided are for the convenience of users only. In the event of a discrepancy between the English version and a translated version, the English version shall take precedence.
For any questions or requests regarding this Privacy Policy, you may contact us at info@coconetapp.com